Reference

Terms and Conditions That Govern Your filbetfun Account

These Terms and Conditions set out the rules between you and filbetfun whenever you open an account, place a bet, or move funds through GCash, Maya, or InstaPay.

Applies to all account activityGCash, Maya, InstaPay coveredPhilippines-eligible players onlySubject to local lawUpdated when policy changes
filbetfun Terms and Conditions That Govern Your filbetfun Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms is unclear, or you believe an action taken on your account was not consistent with the Terms as written, contact us directly. Our support team can clarify policy interpretation, walk you through a payment dispute, or escalate an account-suspension query to the right team. Response times may vary; for urgent wallet issues involving GCash, Maya, or InstaPay, flag the transaction reference in your first message.

Live Chat Reach us via the live chat widget on any page of the site. Paste your account ID and the relevant Terms clause number to speed up the response.
Email Support Send a detailed query to our support email. Include your registered mobile number and the payment method — GCash, Maya, or InstaPay — if the issue involves a transaction.
Account Help Centre The Help Centre lists common Terms questions with step-by-step answers. Check there first; if your query is not covered, escalate to live chat.
HOW WE HANDLE POLICY

Account Security, Data and Your Rights Under These Terms

We handle your account data, payment records, and session history according to the commitments in these Terms and our Privacy Policy. Here is how each key area works in practice.

Account Security

Your account is protected by OTP verification on login. Never share your PIN or OTP with anyone — any breach caused by sharing credentials is outside our liability under these Terms.

Data Retention

We keep transaction records, including GCash and InstaPay receipts, for the period required by applicable rules. You can request a summary of your own records through live chat.

Cookies and Session Data

We use cookies to maintain your logged-in session and remember wallet preferences. You can manage cookie settings in your browser, though disabling them may affect how the lobby loads.

Requesting Changes

To update personal details or dispute a Terms-related action on your account, submit a written request via email support. Identity verification is required before any account change is processed.

Common Questions About filbetfun Terms and Conditions

These are the questions we get most often about how the Terms work in practice — covering eligibility, payments, account suspension, and what happens when the Terms are updated.

These Terms apply to every person who creates an account on filbetfun. Access is available where local law in the Philippines permits it, and you confirm eligibility when you register.

A name mismatch between your GCash, Maya, or InstaPay wallet and your registered account will trigger a manual identity check before any withdrawal is released. Contact support with your account ID to resolve it quickly.

We may update the Terms at any time. The updated version is published on this page, and the publication date marks when it takes effect. Continued use of your account after that date means you accept the changes.

Contact support via live chat or email. Quote your account ID and the action you believe was taken. Our team will review the matter against the Terms and respond with the reason and next steps.

Submit a data request through email support. Include your registered mobile number for identity verification. We will provide a summary of transaction records held on your account.

No. These Terms take priority over any promo-specific rules unless the promo document explicitly states otherwise. If you spot a conflict, contact support and we will clarify which rule applies.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.